Confirm you'd like to Exit the recipients by clicking Exit in the confirmation window.Click Exit my recipients in the Exit Menu.Hover your mouse over Exit in the drop-down menu that appears.Hover over the three dots under the sequence you would like to end.Visit the Sequences section of your dashboard.This will end the sequence for all of your active recipients. This option will not impact any recipients added by other members of your team - Any unsent messages will not be sent.Īdmin Users To exit only your own recipients: Confirm you'd like to cancel by hitting Cancel in the confirmation window.Select Exit my recipients from the drop-down menu.Under the name of the sequence you'd like to end, click the three dots (.Visit the Sequences section of your dashboard and follow these to end an active sequence. If you would like to remove a specific person from your sequence, see: Remove a person from a stage of your sequence. We make this easy for you within the Mixmax dashboard. You can find this information in the Sequence List View and Sequence Detailed Report.There might be times when you'll want to end a sequence even if the recipients have not yet replied. Rather they are recipient status that fluctuates and is independent of a time frame. These are not time-based performance metrics. Why did we remove Scheduled (#), Due, Active Recipients, Next Stage Scheduled, and Last Stage from the Reports Section? You can visit a more detailed report of the definitions here. Where can I learn more about the new sequence email performance calculations? You will not be able to access performance data based on previous calculations once rolled out. Yes, these definitions will be applied to all historical data & saved reports. FAQ: Are these new definitions going to be applied to historical and future data? We will keep you updated on any other improvements that will be included as this date approaches. We will be rolling out phase two changes in summer. Updated sequence email calculations for the Sequence List View and the Sequence Detailed Report, to be fully consistent with the updated metrics launched in Phase 1 Phase 2 ( Sequence List View & Sequence Report Detail) We will be rolling out phase one changes at the end of May. We are temporarily removing the following performance metrics from reports and will re-introduce them at a future date with accurate data: We are removing columns below that are not relevant for historical Sequence performance reporting, but instead are more appropriate when viewed in the context of Sequences List View and Sequence Detailed Report. Removal of select columns in the following sequence subreport types = domain, recipient, and sequences You can learn more about the email performance calculations in a separate article here. We will be updating our email performance metrics definitions to adhere to industry-standard calculations, making it easier to understand the performance of your sequences. Updated Sequence email metrics definitions (Reports tab only): Of those delivered, how many resulted in a RSVP: Yes.Of those delivered, how many were clicked.Of those delivered, how many were opened.Of those sent emails, how many were delivered.The number of emails sent in the last 7 days.For example, if my date range filter is set to the last 7 days, for each sequence I will see: Currently, there is a bug due to which the metrics are calculated for an incorrect correct date range. Date range filter bug-fix:įor the Sequences report (in Reports tab -> Report Builder -> Report Type = Sequences), the date range filter will now correctly calculate metrics only for the date ranges selected. See below for details on each of these updates. Standardized the data columns available across the following sequence subreport types: Domain, Recipient, and Sequences.A bug-fix to ensure date ranges are correctly applied when calculating metrics in Sequences reports.Updated sequence email metrics definitions (such as Open %, Reply %, etc) in all of our Sequences reports.Please see below for information on what to expect in each phase, timing, and FAQ. These updates will be rolled out in two phases. These upcoming changes will allow for more consistent reporting within Mixmax making it easier to understand Sequence performance. Over the upcoming weeks, we will be updating how we calculate Sequence performance metrics, to be more aligned with customer expectations as well as make them consistent throughout the product. Mixmax Sequence Analytics Improvements (Coming Soon)
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